Return policy

Policy for Refund and Credit Retrieval
Credits may be retained in the following cases:
If the customer can provide documentation of a reasonable reason for cancellation before the start of the training program.
Before the start of the training program, if a request to retain credits is approved, no administrative fees will be deducted.
After the start of the training program, credits will only be retained in exceptional cases.
Credits remain valid for use in another course for six months. After this period, they expire.
Cash refunds will not be allowed.
Credits are transferable to colleagues.
Amounts paid for the training program are refunded in the following cases:
If the academy cancels a training program.
In case of illness or accident preventing attendance (original medical report required).
Death of a close family member (original death certificate required).
In case of a recruitment request (original call-up letter required).
Individuals can request a refund of amounts paid up to 10 days before the start of the training program, with a deduction of 750 pounds for administrative fees.
All refunded amounts are paid via bank transfer within 3-5 weeks.
In case of program fee refund, please fill out the refund request through customer service.
The academy will not be able to issue any refunds unless customers provide their correct bank account details.